Epic Tech Fail

01 Aug

Bill Ferriter at the Tempered Radical has a great idea to raise awareness about being digitally resilient, Epic Tech Fail Day. a brilliant idea and i would expect as much from bill because he generally knows what buttons to push to get people thinking. well, looking for my epic tech fail has been little tough. don’t get me wrong, i’ve had plenty of rough waters to navigate through but it seems like i’ve learned so many lessons, been burned so many times, that it has been a while since a fail of epic proportions has occurred, but it didn’t take long to think of a tasty nugget from a mere 3 weeks ago!
our group has done some terrific work with our online courses in an effort to create sustained, ongoing professional development opportunities for the teachers in our district. one of our more recent courses features an archived/recorded version of a webinar we hosted a few months ago. the course is about online tools that can be used to differentiate instruction in your classroom, really good stuff if i do say so myself 🙂 the webinar is an overview of aspects of differentiations and types of tools prevalent and available for use, it runs about 40 minutes and was not a requirement of the course but we felt like making it available for those interested in viewing it would be a nice set up for the online course. we had some nice early returns about how useful and informative it was and we were all ready to break our arms patting ourselves on the back when we got an email that said the webinar was not showing. surely this was just some sort of user error, after all there were folks telling us they watching it and how much they felt it was useful. after logging in and finding it would not, indeed, show we started to look for answers. the answers were not what we expected. it appears in the changes and transitions of the summer months a bill had not been attended to and the webinar was no longer available. oops. more than a bit embarrassed we were able to hide that section of the course through the learning management system and thankfully there haven’t been many questions as to where it has gone.
i could have freaked out. i could have gone on the rampage looking for the person who i could blame. i could have taken a solemn oath NEVER to use recorded webinars in online courses again, but i didn’t. in fact, i didn’t do any of those things. in the interests on honesty, i know a few people that might have done all of the above, and i’m a bit saddened by that. i did the damage control, responded to a few email questions, sent a few email inquiries and hoped the issue could be resolved soon. most importantly, it gave me the opportunity to consider what i can do differently to make sure this doesn’t happen again, and at the end of the day isn’t that what an epic fail is all about? you do the best you can at the time, put in place provisions, hopefully get a good laugh out of it, and look for ways to avoid it next time.
i like the idea of thinking about our epic fails, i look forward to hearing about the tech epic fails of others.

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Posted by on August 1, 2010 in cube life


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